Terms of service
TERMS OF SERVICE
Käel Haus A brand operated by Auriven Group LLC
Effective Date: April 2025 Last Updated: April 2025
1. INTRODUCTION AND ACCEPTANCE OF TERMS
These Terms of Service ("Terms," "Terms of Service," or "Agreement") constitute a legally binding agreement between you ("you," "your," "customer," or "user") and Auriven Group LLC, doing business as Käel Haus ("we," "us," "our," or "Käel Haus"), governing your access to and use of the website kaelhaus.com (the "Site") and any related services, products, sales, content, features, and functionality offered on or through the Site (collectively, the "Services").
By accessing or using our Site or Services, placing an order, creating an account, or otherwise engaging with us, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference. If you do not agree to all of these Terms, you are expressly prohibited from using the Site and Services and must discontinue use immediately.
We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Service at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of these Terms. It is your responsibility to periodically review these Terms to stay informed of updates. You will be subject to and will be deemed to have been made aware of and to have accepted the changes in any revised Terms of Service by your continued use of the Site after the date such revised Terms are posted.
These Terms of Service apply to all visitors, users, and others who access or use the Site or Services.
2. ELIGIBILITY
By using the Site and Services, you represent and warrant that:
You are at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater. If you are under the age of 18, you may only use the Site under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
You have the legal capacity and authority to enter into a binding agreement.
You are not located in a country that is subject to a government embargo or that has been designated by any government as a "terrorist supporting" country.
You will not use the Site or Services for any illegal or unauthorised purpose.
Your use of the Site and Services will not violate any applicable law or regulation.
All information you provide to us is truthful, accurate, current, and complete.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to refuse or terminate your access to the Site and Services.
3. PRODUCTS AND SERVICES
3.1 Product Descriptions
We make every effort to display and describe our products as accurately as possible on our Site. However, we do not warrant that product descriptions, images, colours, textures, or other content on the Site are accurate, complete, reliable, current, or error-free. Due to the nature of our materials (including but not limited to croc-embossed leather, bouclé, and leopard print textures) and variations in screen displays, actual product colours and textures may vary slightly from what is shown on screen. Such variations do not constitute a defect or misrepresentation and are not grounds for a return, refund, or exchange.
3.2 Made-to-Order Products
All Käel Haus products are made to order. This means production of your item begins once your order is placed and payment is confirmed. Because of the made-to-order nature of our products, please carefully review all product details, sizing information, and specifications before completing your purchase.
3.3 Product Availability
All products are subject to availability. We reserve the right to discontinue any product at any time without notice. We reserve the right to limit the quantities of any product or service that we offer. If a product becomes unavailable after you have placed an order, we will notify you and may offer a substitute product, store credit, or a full refund at our discretion.
3.4 Sizing and Compatibility
It is your sole responsibility to ensure that you select the correct size and compatible model for your MacBook before placing your order. We provide a detailed sizing guide on our Site to assist you. Käel Haus is not responsible for orders placed with incorrect sizing or model selection. Please consult our sizing guide carefully before purchasing.
3.5 Pricing
All prices displayed on the Site are in United States Dollars (USD) unless otherwise stated. We reserve the right to change prices for products at any time without prior notice. Prices do not include applicable taxes, customs duties, or import fees, which are the sole responsibility of the buyer.
We shall not be held liable for pricing errors or inaccuracies on our Site. In the event that a product is listed at an incorrect price due to typographical error, system error, or error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for that product. If your payment has already been processed, we will issue a full refund.
4. ORDERS AND PAYMENT
4.1 Placing Orders
By placing an order through our Site, you are making an offer to purchase the products you have selected subject to these Terms. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, suspected fraud, or other issues identified by our fraud detection systems.
4.2 Order Confirmation
After placing an order, you will receive an order confirmation email. This confirmation does not signify our acceptance of your order, but merely confirms that we have received it. We reserve the right to accept or decline your order for any reason after you receive the confirmation.
4.3 Payment
All payments are processed securely through Shopify Payments. We accept major credit cards, debit cards, and any other payment methods displayed at checkout. By submitting your payment information, you represent and warrant that you are authorised to use the designated payment method and that you authorise us to charge your payment method for the total amount of your order including shipping, taxes, and any other charges.
We do not store your full credit card details. All payment information is handled securely by our third-party payment processor in accordance with Payment Card Industry Data Security Standards (PCI DSS).
If your payment method is declined or cannot be processed, your order will not be fulfilled and we will notify you.
4.4 Currency and Taxes
All transactions are processed in USD. If you are paying from a non-USD currency, your bank or payment provider may apply their own exchange rate and may charge additional foreign transaction fees. These fees are your responsibility.
Any applicable sales tax, value-added tax (VAT), goods and services tax (GST), customs duties, import fees, or other governmental charges imposed on international shipments are the sole responsibility of the buyer. Käel Haus is not responsible for any additional charges imposed by customs authorities in your country.
5. SHIPPING AND DELIVERY
5.1 Processing Time
Since all Käel Haus products are made to order, please allow 3–7 business days for us to process and prepare your order. During periods of high demand, promotional events, or holidays, processing times may be longer.
5.2 Shipping Rates and Methods
Shipping is available worldwide at a flat rate of $7.99 USD per order. Shipping times typically range from 6–15 business days after your order has been shipped, depending on your location. These times are estimates only and are not guaranteed. Actual delivery times may vary due to customs processing, local postal service conditions, holidays, weather, or other circumstances beyond our control.
5.3 Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please note that tracking numbers may take up to 5 business days to update in the carrier's system after your order is shipped. You can track your order at https://parcelsapp.com/.
5.4 Shipping Address
It is your sole responsibility to ensure that the shipping address you provide at checkout is accurate and complete. Once your order has been shipped and left our warehouse, we are unable to modify, redirect, or change the shipping address. If you have entered an incorrect address, you will need to contact your local post office or shipping carrier directly to request a redirect. We are not liable for orders shipped to an incorrect address provided by you, and we are not obligated to reship or refund orders lost or returned due to incorrect address information.
5.5 Lost or Delayed Shipments
Once an order has left our warehouse, it is in the hands of the shipping carrier and is outside of our control. If your order appears to be lost or significantly delayed in transit, you must contact the shipping carrier directly using your tracking information. Käel Haus is not responsible for lost, stolen, or delayed shipments once they have been handed over to the carrier. We are not obligated to reship or refund orders that are lost in transit by the carrier.
5.6 Customs and Import Duties
For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by your country's government. These charges are not included in our product prices or shipping fees and are the sole responsibility of the buyer. Käel Haus has no control over these charges and cannot predict their amount. We are not responsible for any delays caused by customs processing.
5.7 Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, unclaimed delivery, refusal of delivery, or failure to pay customs duties, we reserve the right to charge a reshipping fee or deduct the original shipping cost from any refund issued at our sole discretion.
6. ORDER CANCELLATIONS
Due to the made-to-order nature of our products, we can only process order cancellations within 1 hour of you placing your order. After this 1-hour window, your order enters production and cannot be cancelled, modified, or altered. All sales are final once this cancellation window has passed.
To request a cancellation within the 1-hour window, please email us immediately at hello@kaelhaus.com with your order number. We will do our best to accommodate your request, but cancellation is not guaranteed if production has already begun.
7. RETURNS, REFUNDS, AND EXCHANGES
7.1 No Returns, Refunds, or Exchanges
Because every Käel Haus case is made to order specifically for you, we do not offer returns, refunds, or exchanges under any circumstances. This includes but is not limited to:
- Change of mind
- Incorrect size or model selection by the customer
- Dissatisfaction with colour, texture, or material (due to natural variations and screen display differences)
- Buyer's remorse
- Gifted items
- Items that have been used, worn, damaged by the customer, or altered in any way
By placing an order, you acknowledge and accept this no-return, no-refund, and no-exchange policy.
7.2 Damaged Items — The Only Exception
The only circumstance in which we will issue a replacement is if your case arrives damaged during shipping. In this case, you must:
- Email us at hello@kaelhaus.com within 3 calendar days of receiving your order
- Include your order number
- Provide clear photographic evidence of the damage
Upon review and approval of your claim, we will send you a replacement case free of charge. Please note that replacements are subject to the same no-refund policy — we will send a new case, not a monetary refund. We reserve the right to deny any damage claim that we determine to be fraudulent, exaggerated, or submitted after the 3-day window.
7.3 Non-Qualifying Damage
The following do not qualify as shipping damage and are not eligible for a replacement:
- Normal wear and tear from regular use
- Scratches, scuffs, or damage caused by the customer after receipt
- Damage caused by improper installation or removal
- Damage caused by exposure to extreme heat, water, chemicals, or other environmental conditions
- Minor cosmetic variations inherent to the materials used (these are features of handcrafted, textured materials and not defects)
8. INTELLECTUAL PROPERTY
8.1 Our Intellectual Property
The Site and its entire contents, features, and functionality, including but not limited to all text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, designs, product names, brand names, trade names, taglines, and the overall look and feel of the Site (collectively, "Our Content"), are the exclusive property of Auriven Group LLC or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
The Käel Haus name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Auriven Group LLC. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.
8.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site and Our Content for your personal, non-commercial use only, strictly in accordance with these Terms. This licence does not include any right to:
- Reproduce, distribute, publicly display, or publicly perform Our Content
- Modify, create derivative works from, or reverse engineer any part of the Site or Our Content
- Download, store, or copy Our Content other than page caching or as expressly permitted
- Use any data mining, robots, scraping, or similar data gathering or extraction tools on Our Content
- Use Our Content for any commercial purpose or for the benefit of any third party
- Frame or mirror any portion of the Site
- Use any meta tags or other hidden text using our trademarks or trade names
Any use of the Site or Our Content not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other applicable laws.
8.3 User Content
If you submit, post, or transmit any content to us, including but not limited to reviews, comments, photos, feedback, suggestions, or ideas (collectively, "User Content"), you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sublicensable, perpetual licence to use, reproduce, modify, publish, translate, distribute, display, and create derivative works from such User Content in any media format and through any media channels for any purpose, including marketing and promotional purposes, without compensation, attribution, or further consent from you.
You represent and warrant that you own or control all rights to any User Content you submit and that such User Content does not violate the rights of any third party, including intellectual property rights, privacy rights, or publicity rights.
9. PROHIBITED USES
You agree not to use the Site or Services in any way that:
- Violates any applicable federal, state, local, or international law or regulation
- Infringes upon the rights of any third party, including intellectual property, privacy, or publicity rights
- Is fraudulent, deceptive, misleading, or constitutes a misrepresentation
- Involves the transmission of unsolicited or unauthorised advertising, promotional materials, spam, junk mail, chain letters, or any other form of solicitation
- Involves the impersonation of any person or entity, or falsely stating or misrepresenting your affiliation with a person or entity
- Involves the use of any robot, spider, scraper, or other automated means to access the Site for any purpose without our express prior written permission
- Involves the introduction of any viruses, trojan horses, worms, logic bombs, malware, or other material that is malicious or technologically harmful
- Attempts to gain unauthorised access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site
- Attacks the Site via a denial-of-service (DoS) attack or a distributed denial-of-service (DDoS) attack
- Involves the collection or harvesting of any personally identifiable information from the Site
- Involves the use of the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party's use of the Site
- Involves reverse engineering, decompiling, or disassembling any software or technology used on the Site
- Otherwise attempts to interfere with the proper working of the Site
We reserve the right to terminate your access to the Site for violating any of the prohibited uses.
10. USER ACCOUNTS
If you create an account on the Site, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorised use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account information.
We reserve the right to suspend, disable, or terminate your account at our sole discretion, without notice, for any reason, including if we believe you have violated these Terms.
11. THIRD-PARTY LINKS AND SERVICES
Our Site may contain links to third-party websites, services, or content that are not owned or controlled by Käel Haus. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services. We do not endorse or make any representations about third-party websites or any information, products, or services found therein.
You acknowledge and agree that Käel Haus shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any third-party content, goods, or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
12. DISCLAIMER OF WARRANTIES
THE SITE, SERVICES, AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT:
- THE SITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
- THE RESULTS OBTAINED FROM THE USE OF THE SITE OR SERVICES WILL BE ACCURATE OR RELIABLE
- THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED THROUGH THE SITE WILL MEET YOUR EXPECTATIONS
- ANY ERRORS IN THE SITE WILL BE CORRECTED
- THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
YOUR USE OF THE SITE AND SERVICES IS AT YOUR SOLE RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
13. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AURIVEN GROUP LLC, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, BUSINESS OPPORTUNITY, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:
- YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SITE OR SERVICES
- ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SITE
- ANY CONTENT OBTAINED FROM THE SITE
- ANY PRODUCTS PURCHASED THROUGH THE SITE
- UNAUTHORISED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT
- ANY OTHER MATTER RELATING TO THE SITE OR SERVICES
WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.
IN NO EVENT SHALL OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SITE, SERVICES, OR PRODUCTS EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
14. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Auriven Group LLC, its directors, officers, employees, affiliates, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and successors and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
- Your violation of these Terms of Service
- Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
- Your misuse of the Site or Services
- Any content or information you submit, post, or transmit through the Site
- Your violation of any applicable law, regulation, or governmental rule
- Any misrepresentation made by you
- Any dispute between you and a third party arising out of or relating to your use of the Site or Services
This indemnification obligation will survive the termination of these Terms and your use of the Site.
15. GOVERNING LAW AND JURISDICTION
These Terms of Service and any disputes arising out of or related to these Terms or the Site shall be governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without regard to its conflict of law provisions.
Any legal suit, action, or proceeding arising out of or related to these Terms or the Site shall be instituted exclusively in the state or federal courts located in the State of Wyoming. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
16. DISPUTE RESOLUTION
16.1 Informal Resolution
Before initiating any formal legal proceedings, you agree to first contact us at hello@kaelhaus.com to attempt to resolve any dispute informally. We will attempt to resolve the dispute by contacting you via email. If a dispute is not resolved within 30 days of submission, either party may proceed to binding arbitration as set forth below.
16.2 Binding Arbitration
Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered in accordance with the rules of the American Arbitration Association ("AAA"). The arbitration shall be conducted in the State of Wyoming. The language of the arbitration shall be English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
16.3 Class Action Waiver
YOU AND KÄEL HAUS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING.
16.4 Exceptions
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights.
17. FORCE MAJEURE
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause that is beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, armed conflict, government sanctions, embargoes, blockades, civil unrest, riots, strikes, labour disputes, fire, flood, earthquake, storm, power outages, internet or telecommunications failures, supply chain disruptions, shipping carrier delays or failures, customs delays, acts or omissions of governmental authorities, or any other event outside our reasonable control (each, a "Force Majeure Event").
In the event of a Force Majeure Event, our obligations under these Terms shall be suspended for the duration of the event. We will use reasonable efforts to notify you of the Force Majeure Event and resume performance as soon as reasonably practicable.
18. SEVERABILITY
If any provision of these Terms of Service is held to be unenforceable, invalid, or illegal by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect. The unenforceability of any provision shall not affect the enforceability of any other provision of these Terms.
19. WAIVER
No failure or delay by us in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof. No single or partial exercise of any right, power, or privilege under these Terms shall preclude any other or further exercise thereof or the exercise of any other right, power, or privilege. Our rights and remedies under these Terms are cumulative and not exclusive of any rights or remedies provided by law.
20. ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by us on the Site, constitute the entire agreement between you and Auriven Group LLC with respect to the Site and Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the subject matter hereof.
21. ASSIGNMENT
We may assign, transfer, or delegate any or all of our rights and obligations under these Terms without your consent and without notice. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent.
22. ELECTRONIC COMMUNICATIONS
By using the Site and Services, you consent to receiving electronic communications from us. These electronic communications may include notices about applicable fees and charges, transactional information, and other information concerning or related to the Site and Services. These electronic communications are part of your relationship with us. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.
23. CONTACT INFORMATION
If you have any questions, concerns, or complaints regarding these Terms of Service, please contact us at:
Käel Haus Operated by Auriven Group LLC Email: hello@kaelhaus.com Website: kaelhaus.com
24. ACKNOWLEDGEMENT
BY USING THE SITE OR SERVICES OR PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THE SITE OR SERVICES.